FAQ & Support
Answers to common questions about Thuraya airtime recharge and refill support. If you need help with a specific request, contact us directly.
Thuraya Europe provides assisted Thuraya airtime recharge and refill support for users operating beyond the reach of traditional mobile networks. Instead of navigating multiple platforms or automated systems, you can request airtime directly via WhatsApp or email.
- Contact us via WhatsApp or email.
- Provide your Thuraya number (SIM) and the required airtime or refill units.
- Receive confirmation once the airtime has been successfully added.
Do I need to create an account to recharge Thuraya airtime?
No. Thuraya Europe does not require account creation. To reduce unnecessary data exposure and risks related to account credentials, we keep the process simple and handled via direct support.
How does the “no accounts” approach improve security?
Account systems can be targeted by phishing, credential reuse, and password leaks. By avoiding logins, we reduce the risk of compromised user credentials and keep the process focused on the request itself.
What is the difference between Airtime Recharge and Refill Units?
Airtime Recharge adds credit directly to your Thuraya prepaid SIM. Refill Units are prepaid denominations that can be stored for later use and may be shared or distributed when required. If you are unsure which option fits your usage, contact us and we will advise.
How long does it take to receive my airtime?
In most cases, airtime requests are processed promptly after confirmation of the request and payment. Timing may vary depending on the payment method and SIM status.
How can I check my Thuraya balance?
You can check your balance from your Thuraya phone by dialing *151#. An automatic response will display your available credit.
What payment methods are available?
Payment options may include card payments via secure checkout (where available), SEPA bank transfer, or other arrangements discussed directly with the client.
Fees charged by card processors or online payment platforms can vary depending on the transaction size and method. Contacting us before paying allows us to advise the most suitable and cost-efficient option.
Can all Thuraya SIM cards be recharged?
All active Thuraya prepaid SIM cards can be recharged. If a SIM card has expired or is inactive, recharge may not be possible until it is reactivated by the original service provider. If you are unsure about your SIM status, contact us and we will advise.
Do you sell Thuraya SIM cards or phones?
Thuraya Europe focuses on airtime recharge and refill services. In some cases, airtime may also be provided as part of a bundled solution with Thuraya equipment, discussed individually depending on availability and operational requirements.
What if I need regular or bulk airtime?
We support recurring and bulk requests for yacht operators, charter companies, NGOs, and remote field operations. Contact us to discuss volumes and suitable arrangements.
How can I contact support?
You can reach Thuraya Europe via WhatsApp (recommended for fast response) or email at info@thuraya.eu.